Ordering Process

When you will be charged:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Tracking:
When you place your order and the product ships, you will receive an email with your tracking number, as well as any other necessary information about your product. 

Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it when signing for delivery. If your item(s) arrived damaged, please send photos to contact@sunlightspasupply.com and we will quickly process an insurance claim on your behalf.

Change your mind?
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.