Shipping & Returns Policy
Returns:
NOTICE: Shipping times listed may not be accurate – call or email to get exact shipping date.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
Shipping times vary by supplier and product. For the most accurate shipping time, please email contact@sunlightspasupply.com with the product in question. Sunlight Spa Supply is not responsible for shipping delays. Once the order is fulfilled, we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at contact@sunlightspasupply.com.
Sunlight Spa Supply ships exclusively to mainland United States. While we try to update our product shipping to reflect this, errors can sometimes occur. These orders will be cancelled and refunded the full amount, and we will reach out via email.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to
returns@sunlightspasupply.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee (if we have processed your payment), whether or not your order has shipped. If your order has shipped, you will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Returns / Warranty:
Given that there are many manufactures supplying the products listed, all returns, warranty claims and exchanges are determined by the policies in place with the product manufacturer. Email contact@sunlightspasupply.com for details.
Sunlightspasupply.com is committed to excellent customer service which includes reporting any and all returns and warranty issues to manufacture on behalf of the customer. You can expect timely responses and quick resolutions to any issue that comes up due to the strong relationship in place between the manufacture and sunlightspasupply.com the retailer.
If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are hazardous materials.
Warranty (if applicable)
Once your return is received and inspected, we will send you an email to notify you that your item has been received. We will also notify you of the approval or rejection of your manufactures warranty.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, the party responsible for shipping charges is determined by the manufacture.
Shipping:
To return your product, email contact@sunlightspasupply.com within 30 days.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.